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Yes. Every Hearten gift is handmade and personalized just for your order. Nothing sits on shelves — your piece is created uniquely for the person you love.

Most items are crafted within 1–4 business days. During gifting seasons like Valentine’s Day, Mother’s Day, and Christmas, production may take up to 5–7 days.

– USA Standard: 2–5 business days

– USA Express : 1–2 business days

– Canada Standard: 4–8 business days

– Canada Express : 2–5 business days

– UK / EU / AU / International: 3–10 business days

– International Express : 2–5 business days (select countries)

– International Express is available for:

Germany, United Kingdom, France, Sweden, Netherlands, Australia, Belgium, Denmark, Finland, Austria, Norway, Switzerland, Ireland, Spain, Portugal, Italy, New Zealand, Czech Republic, Greenland, Mexico.

All orders ship from our trusted production partners in St. Petersburg, Florida (USA).

Absolutely. Once your gift is on its way, we’ll email you a tracking link automatically.

Not at all. This simply means your gift is still moving through the production and carrier intake process. It will update as soon as it’s scanned by the carrier.

Yes! We lovingly send Hearten gifts across the USA, Canada, UK, EU and many international countries.

This depends on your country’s import laws.

– For other countries, local customs may apply.

Because each gift is created individually, items may ship separately as soon as they are ready. This helps you receive them faster.

If your order hasn’t entered production, we’ll gladly update your address. Once it’s in production or shipped, changes aren’t possible.

Cancellations are only possible within 10 hours of purchase.

After that, orders enter processing and personalization and can’t be canceled or modified.

If your item arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement.

If Package Protection wasn’t purchased, carriers consider these cases delivered and non-refundable.

Still, reach out — we’ll do our best to help you.

Yes. Every Hearten product arrives in a beautiful gift-ready box, perfect for surprising someone you love.

Yes! Many of our jewelry pieces and acrylic gifts allow you to add names, dates, or special messages.

We accept major credit and debit cards, Apple Pay, Google Pay, and PayPal.

We accept returns within 30 days of delivery on eligible non personalized items.

Personalized or custom items are non returnable unless they arrive damaged, defective, or incorrect.

We do not offer direct exchanges. If you need a different item, please return an eligible item and place a new order once your return is approved.

Yes. Most products include a live preview so you can see your personalization before checkout.

Production times cannot be expedited, but USA Priority Shipping offers the fastest delivery once the item is ready.

Every item is carefully checked, protected, and placed in an elegant gift box — ready to give the moment it arrives.

We don’t sell products — we create moments. Every piece is emotional, meaningful, personalized, and crafted to bring “happy tears.”

Of course. Many customers ship directly to loved ones. Just enter their address at checkout.

No. To preserve the gifting experience, we never include pricing or receipts in shipments.

You can reach our friendly support team anytime through our Contact Us page or by email. We’re here to help with love and care.

We always recommend ordering early during holidays. Our production and shipping estimates are reliable, and we’ll keep you updated every step of the way.