Shipping policy

Welcome to HEARTEN!
We take great pride in creating unique, made to order products, and we want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our Shipping Policy to understand how we handle shipping.

Processing Time

  • Most products ship within 1 to 4 business days, excluding weekends and holidays.
  • Product availability may vary. In rare cases, if an item is not in stock, the production process may take 7 to 10 business days. We will contact you if additional time is needed.

Shipping Rates and Delivery Times

  • Standard Shipping is free worldwide on all orders.
  • Express Shipping may be available for an additional fee at checkout.
  • International Express Shipping is available for select countries only. If Express is not available for your destination, only Standard Shipping will appear at checkout.

Express Shipping Prices (per order)

  • USA Express Shipping (FedEx): 11.99
  • Canada Express Shipping (FedEx): 21.50
  • International Express Shipping (select countries, FedEx): 18.00

Standard Delivery Times (typical transit time after shipment)

  • USA Standard Shipping: 2 to 5 business days, USPS
  • Canada Standard Shipping: 4 to 8 business days, DHL or FedEx
  • International Standard Shipping: 3 to 10 business days, DHL or FedEx

Express Delivery Times (typical transit time after shipment)

  • USA Express Shipping: 1 to 2 business days, FedEx
  • Canada Express Shipping: 2 to 5 business days, FedEx
  • International Express Shipping (select countries): 2 to 5 business days, FedEx

International Express Shipping Eligible Countries

International Express Shipping is available for the following countries:

  • Germany
  • United Kingdom
  • France
  • Sweden
  • Netherlands
  • Australia
  • Belgium
  • Denmark
  • Finland
  • Austria
  • Norway
  • Switzerland
  • Ireland
  • Spain
  • Portugal
  • Italy
  • New Zealand
  • Czech Republic
  • Greenland
  • Mexico

Please note: Delivery times are estimates and may vary depending on factors such as location, weather conditions, customs, holidays, and shipping carrier delays.

Packaging

To help ensure the safe arrival of your products, we use secure packaging materials. Each piece is carefully wrapped and cushioned to protect it from damage during transit.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment. Please allow 24 to 48 hours for tracking information to update.

Shipping Delays

While we strive to meet the estimated delivery times, unforeseen circumstances may cause delays. If your shipment appears delayed, please contact us and we will assist with the next steps based on the carrier shown in your tracking.

Delivered but Not Received

If tracking shows Delivered but you did not receive your package, please:

  • Check your mailbox and any safe drop off area.
  • Ask household members and neighbors.
  • Contact the carrier shown in your tracking link.
  • Allow 2 business days, carriers sometimes mark items delivered before final drop off.

If it is still missing, contact us as soon as possible.

Package Protection

Package Protection may be offered at checkout as an optional add on. The customer must select and pay for Package Protection for the benefits to apply.

Package Protection is an extension to our remakes policy for this specific situation:

  • The item is marked as delivered on tracking, but the customer did not receive it.

Package Protection terms:

  • Covers a single replacement, not a refund.
  • Earliest claim time is 2 business days after tracking shows delivered.
  • Latest claim time is 15 days from the delivered date.

If Package Protection was not added to the order, a free replacement for packages marked Delivered is not guaranteed. We will still assist you with the carrier inquiry and advise next steps.

Damaged or Lost Items

In the rare event that your order arrives damaged, is lost in transit, or is significantly delayed, please contact us at support@heartenforyou.com.

  • Damaged items: contact us within 7 days of delivery and include clear photos of the item and packaging.
  • Lost or significantly delayed items: contact us within 30 days of the expected arrival date.

In some cases, a carrier claim may be required. We may request proof of shipment (tracking), proof of value (receipt), and proof of damage or loss (photos or a non receipt declaration). The carrier may conduct an investigation and determine the final resolution based on their policies.

Returns and Exchanges

Please review our Returns and Refund Policy for details. Since our products are made to order and often personalized, returns and refunds are limited.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our team at support@heartenforyou.com.

HEARTEN appreciates your business and values your satisfaction.
Thank you for choosing HEARTEN!