Refund Policy
Welcome to HEARTEN!
At HEARTEN, we take great pride in creating made to order products that reflect our commitment to craftsmanship and quality. Because many of our items are personalized, our return policy differs from standard retail return policies. Please read our Refund and Return Policy carefully.
Returns
We accept returns within 30 days of delivery on eligible non personalized items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@heartenforyou.com.
Please note that returns must be requested and approved before being sent back. Items sent back to us without first requesting a return will not be accepted.
Approved returns should be sent to the following address:
453 South Spring Street ste 400, PMB1248
Los Angeles, CA 90013
USA
If your return is approved, we will provide instructions on how and where to send your package.
You can always contact us for any return related question at support@heartenforyou.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Depending on the situation, we may offer a replacement or a refund.
Exceptions / Non Returnable Items
Certain items are not eligible for return.
These include:
- personalized items
- custom engraved items
- custom text items
- special order items
- gift cards
Personalized or custom items may only be eligible for a replacement or refund if they arrive damaged, defective, or incorrect.
If you have questions about whether your item is eligible for return, please contact us at support@heartenforyou.com before placing your order.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have once your return is accepted, and then place a separate order for the new item.
European Union 14 Day Cooling Off Period
If the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, in accordance with applicable law.
However, this right may not apply to personalized, custom made, or made to order items where exclusions are permitted under applicable law.
To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@heartenforyou.com.
Thank you for choosing HEARTEN!
